We use the latest Internet Service Provider and Bank encryption software within a secure server. This means when you buy from us online you can be sure your purchases on this site are secure.

If you have any enquiries please e-mail us at info@syreneskincare.co.nz.

Syrene’s Warranty

Should you discover any defects in your product, please call us or contact us through our Website contact link, so that we can arrange a replacement once we receive the returned item.

Syrene Privacy Policy

Any personal information provided by you, the user of this website is kept by us for the purposes of contact and shipping only and will not be distributed to third parties.

Payment Policy

Processing of all Credit Card transactions occurs immediately within the Bank. That means the card details you enter are safe because they go directly into the banking system and are not stored or cached by us. The Bank hosts this Website’s payment page and it has 128-bit encryption security. Before you are returned to our web site, you will receive instant confirmation that your transaction has been approved or declined.

Syrene is committed to protecting and respecting your privacy.

This policy sets out the basis on how we process the personal data collected from you or that you provide to us. Please read the following carefully.

Information We May Collect from You

We may collect and process the following:

• Information provided by filling in forms on our website
  www.syreneskincare.co.nz
• This includes information provided at the time of registering to use specific services on our site, subscribing to our services, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.
• We may keep a record of any correspondence from you, including but not limited to, testimonials and comments made about our site. Details of transactions carried out through our site by you and of the fulfilment of your orders.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP Addresses and Cookies

• We may collect information about your computer, including, where available, your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
• For the same reason, we may obtain information about your general internet usage by using a cookie file, which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.
• You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Storage of Your Personal Data

• All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
• Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosure of Your Information

• We will disclose your information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Terms of Sale and other agreements; or to protect the rights, property, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Changes to Our Privacy Policy

• Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

• Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@syreneskincare.co.nz

Shipping Costs

For those of our customers who do not have time to go to their local supplier ordering online is the best option. We offer free worldwide shipping.

Got questions about shipping?

Please contact customer service if you have any questions or your order has not arrived. Email info@syreneskincare.co.nz

Delivery times

Delivery times cannot be guaranteed due to weather and other conditions however as a guide: Estimated deliveries within New Zealand are 2-5 working days and estimated international deliveries are 3-10 working days.